What is telemedicine?

Telemedicine is a video visit allowing you to connect with a provider from your mobile telephone, tablet, or computer. Our providers can diagnose and treat a wide-range of non-acute musculoskeletal conditions, as well as call in some necessary prescriptions. 

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What type of provider will I see over telemedicine?

Telemedicine appointments are staffed by our orthopedic surgeons. Your provider will immediately determine if your injuries require further diagnostic care and create a treatment plan. With this treatment and direction, Telemedicine provides excellent care, further diagnosis, and facilitates patients returning to activities of daily living as quickly as possible.

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Will my insurance cover a telemedicine appointment?

Telemedicine visits are approved by Medicare and most private insurance companies.

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Is my patient information secure?

Maintaining your privacy is our top priority. All Telemedicine visits are conducted in the privacy of a clinic room where only the provider and/or medical staff are present.

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How do I Schedule a Telemedicine Appointment?

To schedule your virtual telemedicine appointment with one of our providers, please call our office at 844-744-4900.

 

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When do Telemedicine Appointments occur?

Appointments can be scheduled with a provider Monday through Friday, 08:00am – 05:30pm.

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How Can I Prepare for a Successful Telemedicine Appointment?

Find a quiet, private place to talk, away from distractions like pets and children. Make sure your device is charged and you are connected to a strong Wi-Fi or cellular signal. A member of our staff will call you at your appointment time and ask for government issued ID, such as a driver’s license - so please have that available. He or she will also ask routine questions about your health. Your provider will evaluate your injury or pain the same way as a traditional in-person appointment. Be prepared by writing down any of your questions in advance.

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FaceTime Video Appointments

Your virtual video appointment can be accessed using the FaceTime app on any Apple device, if you have one. If you are using FaceTime on your Apple device make sure to provide our staff with the relevant mobile number when you set your appointment so your provider can contact you directly. If you have not used the FaceTime app on your device, familiarize yourself in advance and do a test call with a friend or family member. Click here for Apple’s guide to using FaceTime.